Refund & Returns Policy

.Effective Date: November 18, 2024

At DigitalEyeDefenders.com, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your blue light-blocking glasses, our Refunds and Returns Policy outlines the conditions, process, and timeframes for product returns and refunds.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The product must be returned within 30 days of receipt.
  • The product must be in unused, original condition with all tags, packaging, and accessories included.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Exclusions:

  • Customized or personalized items are not eligible for return or refund.
  • Products marked as final sale or clearance are non-refundable.

2. How to Initiate a Return

To start the return process:

  1. Contact Customer Support:
    Email us at [email protected] with the following information:
    • Order number
    • Reason for the return
    • Any supporting photos (if applicable, e.g., defective or damaged items)
  2. Return Authorization:
    Our team will review your request and provide you with a Return Authorization (RA) Number and detailed instructions on how to return the product.
  3. Shipping the Return:
    • Pack the product securely in its original packaging.
    • Include the RA number in the package.
    • Ship the item to the address provided in the return instructions.

3. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or an incorrect item was sent.
  • If the return is due to our error, we will provide a prepaid shipping label.

4. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds:

  • Refunds will be processed within 7-10 business days after approval.
  • Refunds will be issued to the original payment method used during purchase.

Rejected Refunds:

If the returned item does not meet the eligibility criteria, we will notify you and offer to send the item back to you at your expense.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us at [email protected] within 7 days of receipt. Provide:

  • A description of the issue
  • Supporting photos or videos of the damage

We will offer one of the following resolutions based on the issue:

  • Replacement of the defective/damaged product
  • Full refund, including shipping costs

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

7. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized glasses

8. Contact Information

For questions or assistance regarding returns or refunds, please reach out to our customer support team:

9. Your Rights

This policy does not affect your statutory rights. If you have any concerns, please contact us, and we will do our best to resolve the issue promptly.

Thank you for shopping with DigitalEyeDefenders.com. We value your trust and are here to ensure a seamless and fair shopping experience!